Magical Flute

Oh, Leon Leonwood. Your clothes are not cheap. And quite often, they're not very pretty. But they sure are sturdy (and they keep you warm in Maine, a magical land where there's no stigma attached to wearing winter coats). Whne they're not sturdy, L.L. Bean has just about the greatest customer service in the world. They'll mend, replace, or exchange items for you simply because they care. A couple of weeks ago, I had a raincoat that I love, one of those few things from the Bean that actually looks good, that needed some fixing. The waterproof material was stripping away on the hood, so I asked the good folks in Freeport to take a look. Sadly, they could not fix it, but offered me store credit to replace it. Actually, the guy offered me more than credit. I had bought the raincoat on sale at an outlet store, but he knowingly offered me full price so I could have an easier time finding a comparable coat. My knees buckled a little when he did that. In a world where I'm constantly put on hold trying to talk to a live person, it's refreshing that Leon and his descendants are so decent.